Customized IVR Systems

OMNITelecom's next-generation IVR systems enhance business processes and optimize all aspects of Customer Relationship Management. Administrators use a single phone number to feed data into the system, hear messages, and pay bills either using voice or touch-tone keys. An intuitive IVR menu determines the call scenario and provides appropriate navigation based on the user's responses. Many OMNITelecom customers enjoy the convenience of having direct access to their IVR system from wherever they happen to be in the world.

Service Highlights

• A user-friendly interface allows efficient operation from any landline or cellular phone.
• The system can be fully customized to suit the client's specific requirements.
• Full integration and compatibility with the client's web site and/or SMS service.
• Extremely high call capacity that can be customized to accommodate even more calls.
• Usage options include acquiring the platform or hosting with OMNITelecom.
• Available applications include data entry, surveys, fundraising and games.
• Supports text-to-speech and highly dynamic call navigation schemes.
• System can be accessed directly from any phone anywhere in the world.

IVR Attendance Systems

Also known as Time Clock IVR or Time Tracking IVR, OMNITelecom has installed IVR Attendance systems in leading corporations and municipalities. These futuristic systems are based on voice authentication, making them far more effective than punching a time card, since they allow employers to know the precise location of an employee at a specific time.

Service Highlights

• Manage attendance through the phone.
• Benefit from remote control over employees from a distance.
• Know precisely what employees are doing and when from a distance.
• Voice authentication ensures that the person dialing is in a specific place at a specific time.
• Full interaction with database systems.