Direct Inbound Dialing (DID) is indispensable to clients that want to appear as having a local presence abroad. OMNITelecom provides worldwide local landline telephone numbers, also known as virtual numbers, for IVR operations. The sheer flexibility of the platform, combined with OMNITelecom's outstanding customization service, provides customers with the ability to define a wide variety of call scenarios.

A typical virtual number scenario involves a professional ordering a personalized 800 number, and defining that calls to the office reach him/her on a mobile phone after work hours. Having the ability to track and hear all calls allows managers to understand exactly what sales personnel are doing and apply changes immediately.

The beauty of virtual numbers is that they allow small businesses to appear as large companies with expensive voice-mail systems. With OMNITelecom, there is no need to spend thousands on costly call-center services in order to track activity and be on top of whatever is happening in your business.

OMNITelecom's Local World Number service provides customers with virtual local numbers for enabling both incoming and outgoing calls using a local number. The smart platform enables highly cost-effective two-way communication where customers can receive and make long-distance calls as if they had never left home.

For example, foreigners in England can receive calls directly at their country as if they are not abroad, and also dial home cheaply. Since the system recognizes the user by means of the caller ID, there is no need for customers to remember or enter passwords each time they access the system.

Seeking Distributors

Distributors can acquire OMNITelecom's powerful virtual number platform for providing customers with local telephone numbers. Proven and tested by large organizations worldwide, the platform is ideal for telecom providers who are interested in selling local numbers to foreigners who are far from home.

Service Highlights

• Customers can select telephone numbers from anywhere in the world.
• The service or platform solution can be integrated into other systems.
• It is possible to define how the line will behave at different times of day.
• A number of phones can ring at once (i.e. office and cell) each time a call is received.
• Virtual operator service (i.e. For John Smith press 1, for Jane Smith press 2).
• Dialing shortcuts to frequently called numbers.
• Calls can be recorded, and the recordings can be accessed and played from a web browser.
• Voice mail messages can be sent to the customer's email box.